|
| Banking, the way it should be
Manulife Bank is committed to offering Canadians a better way to bank.
| 1. | You get more for your money
Manulife Bank doesn't have an expensive network of branches to maintain which allows us to pass on the savings to you.
|
| 2. | You get advice you can trust
We believe banking products are an integral part of your financial health. That's why we offer our services through your financial advisor who understands your financial situation and can recommend the banking products that meet your needs.
|
| 3. | You get full access to your money
We make it easy for you to access your money in many ways. And, with Internet and telephone banking services, it's easy to manage your finances.
With Manulife Bank, you get all this, plus the security you expect. Manulife Bank is owned by Manulife Financial, one of Canada's largest and most respected financial institutions. |
To top
Internet and telephone banking
Account information and bill payments are a mouse click or phone call away with our Internet and telephone banking services.
To top
Deposits
There are several ways to make a deposit to your Manulife Bank account:
- Deposit at any Canadian deposit-taking ABM displaying THE EXCHANGE1 symbol.
- Send us a cheque, payable to the account holder. Remember to record the Manulife Bank account number on the back of the cheque. Funds must be in Canadian dollars.
- Transfer funds from your account at another financial institution to your Manulife Bank account.
- Have your income deposited directly to your Manulife Bank account. The organization making the payment to you will assist you with the arrangements.
- Make a deposit at your local Royal Bank branch.
When making Canadian fund deposits, a hold of up to five business days may occur before the funds can be accessed from your account.
To top
Withdrawals
You have several options for accessing the money in your account, including:
- Withdraw cash at any ABM using your Access Card (daily withdrawal limit applies).
- Make direct payment (debit) purchases at retailers with your Access Card (daily withdrawal limit applies).
- Write a cheque.
- Set up pre-authorized bill payments for regular bills like your mortgage, insurance or utility payments. Contact the payee to make the arrangements.
- Pay bills with Internet and telephone banking.
- Transfer funds from your Manulife Bank account to your account at another financial institution.
To top
Interest payments
Bank accounts
Interest is calculated on the daily closing balance and paid monthly to your account.
Lines of credit
Interest is calculated on the daily closing balance and charged monthly. Monthly payments can be automatically deducted from your selected bank account.
To top
Security and confidentiality
You will be asked to choose a password that you will need to provide each time you use Internet and telephone banking services. This should be kept private. The privacy of your personal information is important to us. If you would like more details, please refer to the Manulife Bank Privacy Policy.
To top
Manulife Bank Service Charges
(Effective March 1, 2008 )
These charges are applicable to all deposit accounts and lines of credit (other than Manulife One).
| DEPOSITS |
| Fund transfers | no charge |
| Direct deposits | no charge |
| Mail in cheque | no charge |
| ABM deposits | no charge |
| WITHDRAWALS |
| Cheques |  |
| Business Advantage Account | $1.50 |
| Deposit accounts and lines of credit (excluding Business Advantage Account) | no charge |
| Automated Bank Machine | |
| In Canada | $1.25 |
| Outside Canada | $2.50 |
| Direct Payment (debit) | $0.50 |
| Bill Payments | $0.50 |
| Pre-authorized Payments | no charge |
| Transfers | |
| Client initiated | no charge |
| Manulife Bank initiated | $5.00 |
| Wire transfers (other Bank charges may also apply) | |
| $10,000 or less | $25.00 |
| $10,001 - $50,000 | $40.00 |
| $50,001+ | $50.00 |
| Incoming wire transfer | $10.00 |
| OTHER CHARGES |
| Statements | |
| Quarterly statement for all personal deposit accounts | no charge |
| Monthly statement for non-registered deposit accounts | $1.00/mo. |
| Monthly statement for lines of credit | no charge |
| Duplicate statement (mailed) | $2.00 |
| Overdraft interest (calculated on daily closing balance, charged monthly) | 21%/year |
| NSF item processing | |
| If returned | $35.00 |
| If paid (overdraft interest applies) | $5.00 |
| Stop payment | $10.00 |
| Official cheque (in lieu of certified cheque) | $6.00 |
| Outgoing cheque collection | $50.00 |
| Personalized cheques | |
| Cheques can be ordered in quantities of 50 or 100. Pricing is available through Internet banking services. To order cheques or for a full list of product, visit Davis and Henderson's website at www.dhltd.com or call 1-877-448-1294. Please note that, for security reasons, all first-time orders or requests for name and/or address changes must be processed through Manulife Bank. Please contact us. |
| Using a non-MICR encoded cheque (i.e. photocopy) | $10.00 |
| Foreign funds | |
| To process cheque written in foreign currency to your Canadian dollar account (excluding travellers' cheques) | $10.00 |
| Returned foreign deposit | $10.00 |
| Searches / Notices | |
| Search and photocopy an item within the past 90 days | $5.00 |
| Search and photocopy an item processed more than 90 days ago | $10.00 |
| Detailed recap of account transactions | $15.00/ hour |
| Confirmation of account/audit confirmation | $10.00 |
| Bill payment investigation/refund | $15.00 |
This sets out all charges for services provided by Manulife Bank of Canada for its regular deposit and line of credit accounts.
- Service charges are subject to change with at least 30 days prior written notice.
- All fees presented on a per item basis, unless otherwise stated.
- Charges are automatically applied to your account.
- By using your Manulife Bank Access Card in ABMs displaying THE EXCHANGE logo in Canada, you can avoid paying the convenience fee charged by many financial institutions.
To top
Transaction processing times
Depending on your transaction, processing times vary. Allow sufficient time for your bill payments to be processed to your billing company and funds transfers to clear your account at your other financial institution.
| Hold period
(business days) |
| Cheque or Electronic Funds Transfer drawn on another Canadian financial institution. | 2 - 6 |
| Cheque or other instrument drawn on a U.S. financial institution. | 15 - 30 |
| Cheque or other instrument drawn on other foreign financial institution. | 30 - 45 |
| . | |
1THE EXCHANGE® and THE EXCHANGE & Design® are registered trademarks owned by Fiserv Inc., licensed for use in Canada by FICANEX Services Limited Partnership. Manulife Bank of Canada is an authorized user of the mark. Use the ABM locator to find THE EXCHANGE Network ABMs nearest you.
|
|
